Is it necessary to create an account to make a purchase?

We would recommend you to create an account, as it allows us to serve you better. But it’s not mandatory. If you are in a rush, you may checkout as a guest.

How can I update my account details?

Once you log in, click on the ‘My Account’ tab on the top bar. You can then click on the ‘View Details’ button to update your details.

I cannot remember my password. How can I log in to my account?

Click on the ‘Forgot Password’ link and enter your registered email ID. You will then receive an email from us with a ‘Password Reset’ button.

How can I place my order?

Once you have selected the gift that you want to buy, add them to ‘Cart’. Next, go to your Cart and click on the ‘Checkout’ button. When you update all the requisite details, click on the ‘Order’ tab.

How will I know if my order is confirmed?

Once you have placed an order successfully, you will receive a confirmation email from us on your registered email ID, featuring all your order details.

What should I do if I don’t receive a confirmation email?

In the rare event of you not receiving a confirmation email, please check your Spam folder. If we have missed sending you an order confirmation email, please write to our Support Team at contactus@tajmahalteahouse.com with your order and payment details. We will be happy to assist you.

How many tea can I order in a single transaction?

Since each of our tea is unique, it is up to you to shop for one, two, or a number of them. There’s no upper limit on your orders.

How can I track my order?

An order can be tracked using the Waybill number which will be assigned to every consignment.

Where can I view my past orders?

Once you log in to your account, click on the ‘My Account’ tab to view details of your past orders.

What are the various payment options available?

We currently offer online payment options via credit and debit card. We are working towards introducing more payment options for an enhanced shopping experience.

When will the payments be charged to my card?

You need to make the payment at the time of placing the order. We would be able to confirm your order only after the payment has been completed successfully.

How can I check my payment status?

After you enter your credit or debit card details and the payment is completed successfully, you will usually receive a prompt message from the card-issuing institution. Additionally, it will reflect online under your account and order details with us.

How can I claim refund for a cancelled order?

Once you cancel an order, our system will reverse your payment to the card that was used to place the order. Please note that it takes approximately 7 to 10 working days for the amount to reflect in your account.

How do you pack your tea to retain maximum flavour?

We follow utmost care and use the best of storage and packaging materials at every stage of the tea crafting process. This ensures that your cup of tea at home or office tastes exactly the way it would when enjoyed at a tea estate.

How are your tea procured and how does it impact freshness?

All our tea are procured directly and only from the best of tea gardens across Darjeeling and Assam. They are selected by our highly experienced tea tasters and sourced throughout the year to ensure fresh tea experiences around the year.

Do you add any artificial flavouring or synthetic substances to your tea?

All our tea and tea blends feature only natural ingredients for a superior tea experience. We do not add any artificial flavouring or synthetic substances to our tea.

Are my personal details, including my email ID, safe with you?

Absolutely. Your privacy is our priority and we would never share your details with a third-party. Additionally, our system is built to secure your personal and payment details against any kind of malware.

What’s your general cancellation policy?

You can cancel the product before it has been dispatched to your address. A product cannot be cancelled, if it is already in transit.

How can I change my delivery address?

Click on “My Account” and then “View Details” to edit your shipping address details.